Refunds & Returns Policy

At PrabhatMart.com, we are committed to providing a seamless shopping experience to our customers. Our Refund and Returns Policy ensures transparency and fairness, allowing you to shop with confidence. Below are the detailed terms and conditions governing refunds and returns on PrabhatMart.com.

1. General Policy

1.1. This policy applies to all products purchased on PrabhatMart.com.

1.2. Customers can initiate a return or refund request within 3 days of receiving the product. The timeline is calculated from the date of delivery as per our records.

1.3. To be eligible for a return or refund, the product must meet the following conditions:

  • The product should be unused, undamaged, and in its original packaging.

  • All accessories, manuals, and tags must be intact.

  • Proof of purchase, such as an invoice or order ID, must be provided.

1.4. Products marked as non-returnable or final sale on the product page are not eligible for returns or refunds unless they arrive damaged or defective.

2. Refund Policy

2.1. Eligibility for Refunds Refunds will be granted under the following circumstances:

  • The product delivered is damaged or defective.

  • The product received is different from what was ordered.

  • The product does not match the description provided on the website.

2.2. Refund Process

  • Step 1: Log in to your account on PrabhatMart.com and go to the “Orders” section.

  • Step 2: Select the item for which you want to request a refund and click on “Request Refund.”

  • Step 3: Provide a brief description of the issue and upload any supporting documents, such as photos of the product.

2.3. Approval Process

  • Refund requests will be reviewed by our Quality Assurance Team within 4-6 business days.

  • Customers will be notified via email or phone regarding the approval or rejection of the refund request.

2.4. Processing Time

  • Approved refunds will be processed within 7-10 business days from the date of approval.

  • Refunds for payments made via credit/debit card or UPI will be credited back to the original payment method.

  • Refunds for Cash on Delivery (COD) orders will be issued as store credit or transferred to the customer’s bank account after providing the required details.

3. Return Policy

3.1. Initiating a Return

  • To initiate a return, log in to your PrabhatMart.com account and navigate to the “Orders” section.

  • Select the item you wish to return and click on “Request Return.”

3.2. Return Conditions

  • Products must be returned in their original condition, including packaging, tags, and accessories.

  • Items showing signs of misuse, tampering, or damage caused by the customer will not be accepted.

3.3. Return Shipping

  • If the return is due to an error on our part (e.g., incorrect or defective item), a prepaid shipping label will be provided.

  • For other returns, the customer is responsible for return shipping costs.

3.4. Inspection and Refund/Replacement

  • Once the returned product is received, it will be inspected by our team.

  • Refunds or replacements will be processed within 5-7 business days after inspection.

  • If the product does not meet return criteria, it will be sent back to the customer, and no refund will be issued.

4. Replacement Policy

4.1. Eligibility for Replacement

  • Replacements are provided for products that are defective, damaged, or incorrect.

  • Requests for replacements must be made within 7 days of receiving the product.

4.2. Replacement Process

  • Follow the same steps as outlined in the “Return Process” to request a replacement.

  • Specify that you are seeking a replacement rather than a refund.

4.3. Shipping of Replacement Items

  • Once the original item is received and inspected, the replacement product will be shipped within 3-5 business days.

  • Customers will be provided with a tracking number for the replacement item.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Perishable goods such as food, flowers, or plants.

  • Personal care items, including cosmetics and hygiene products.

  • Custom-made or personalized products.

  • Items marked as non-returnable or final sale.

  • Products damaged due to improper use by the customer.

6. Cancellation Policy

6.1. Order Cancellation Before Shipment

  • Orders can be canceled before they are shipped. To cancel an order, log in to your account, go to the “Orders” section, and click on “Cancel Order.”

6.2. Order Cancellation After Shipment

  • If the order has already been shipped, you can refuse delivery. Once the product is returned to our warehouse, a refund will be initiated.

6.3. Time Frame for Refunds

  • Refunds for canceled orders will be processed within 7-10 business days.

7. Important Notes

7.1. Time Limit

  • Refunds and returns must be requested within the specified time frame of 7 days from the date of delivery.

7.2. Original Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to an error on our part.

7.3. Disputes

  • PrabhatMart.com reserves the right to resolve disputes at its sole discretion. Our decision will be final in such cases.

8. Contact Us

For any questions or concerns regarding this Refund and Returns Policy, please contact us:

At PrabhatMart.com, we value your trust and strive to provide a hassle-free shopping experience. Thank you for choosing us!

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