Privacy Policy

At Prabhat Mart (“we,” “us,” or “our”), we are dedicated to safeguarding your privacy and ensuring that your personal information remains secure. This Privacy Policy describes how we collect, use, disclose, and protect the information you share with us when you visit our website (www.prabhatmart.com), contact us via email at support@prabhatmart.com, or call us at 9452688238.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

1. Information We Collect

We collect information to provide, personalize, and enhance our services for a seamless user experience.

a. Information You Provide

You directly provide us with information when you:

  • Register an account on our website
  • Place an order or make a purchase
  • Contact us through email, phone, or contact forms
  • Subscribe to newsletters or promotional updates
  • Participate in surveys, reviews, or promotional events

The personal information collected may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment details (securely handled through third-party payment processors)
  • Order history, preferences, and feedback
b. Information Collected Automatically

When you interact with our website, we automatically collect technical information to improve our platform, including:

  • IP address

  • Browser type and version

  • Device information (e.g., desktop or mobile)

  • Operating system

  • Pages visited, time spent on each page, and navigation paths

  • Cookies and similar tracking technologies

c. Third-Party Information

We may receive additional details from external sources, such as payment gateways or analytics providers, to process orders and understand user behaviour.

2. How We Use Your Information

We process your information for the following purposes:

  • Service Delivery: To process orders, facilitate payments, and arrange deliveries.
  • Customer Support: To respond to inquiries, complaints, and service requests.
  • Personalization: To tailor content, recommendations, and shopping experiences based on your preferences.
  • Marketing: To send promotional emails, newsletters, and updates, only with your explicit consent.
  • Improvement: To analyze user behaviour and website performance for enhanced functionality.
  • Legal Compliance: To meet regulatory requirements and resolve disputes.

3. Sharing Your Information

We value your privacy and never sell your personal information. However, we may share your data under the following circumstances:

a. Service Providers

We collaborate with trusted third-party vendors for:

  • Payment processing
  • Order fulfillment and shipping
  • Website hosting and maintenance
  • Analytics and marketing

These partners are bound by confidentiality agreements and are authorized to use your data solely to provide their services.

b. Legal Obligations

We may disclose your information if required by law or to protect our rights, property, or safety.

c. Business Transfers

Your data may be transferred to the involved parties in mergers, acquisitions, or asset sales.

4. Cookies and Tracking Technologies

a. Cookies

Cookies are small data files stored on your device that help us:

  • Recognize returning visitors
  • Remember your preferences
  • Deliver a personalized shopping experience
  • Analyze website performance

You can manage cookie settings in your browser, though disabling cookies may limit functionality.

b. Analytics and Advertising

We use tools like Google Analytics to monitor website traffic and user behaviour. These tools may use cookies and other tracking technologies to provide insights.

You can opt out of personalized ads through tools provided by Google or other third-party services.

5. Data Security

We employ robust measures to protect your information, including:

  • Encryption of sensitive data
  • Secure servers and firewalls
  • Regular monitoring for vulnerabilities and unauthorized access

While we strive to secure your data, no online transmission is completely safe. Please take precautions when sharing personal information.

6. Your Rights

As a user, you have the right to:

  • Access: View the personal data we have collected about you.
  • Correction: Update or correct inaccuracies in your information.
  • Deletion: Request the removal of your personal data, subject to legal requirements.
  • Opt-Out: Decline promotional communications by contacting us.

To exercise these rights, email support@prabhatmart.com or call 9452688238.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies before sharing information.

8. Children’s Privacy

Prabhat Mart does not knowingly collect data from children under 13. If we discover such data, it will be promptly deleted. Parents or guardians should contact us for any concerns.

9. International Users

Users accessing our website from outside India agree to the collection, processing, and storage of their data by Indian laws.

10. Updates to This Privacy Policy

We may revise this policy to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on our website with the new effective date.

11. Contact Us

For inquiries or concerns about this Privacy Policy, reach out to us:

By using our services, you acknowledge and agree to this Privacy Policy.

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